Refund policy

Custom Products

For any custom or personalization orders are made for you and therefore they cannot be returned, exchanged or canceled at any time and are nonrefundable. Custom products include: Custom Furniture, Custom Rugs, and any items with requested changes to its original design or form.

Food Items

We do not offer refunds for food items

Shipping and Handling Charges

Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. Return shipping charges may apply. Taxes charged are refunded in accordance with state and local laws. Returns sent via USPS that arrive with postage due will be returned to the sender.

Final Sale & Clearance Items 

Final Sale and Clearance items are not returnable or exchangeable except for manufacturing defects.

Damaged Product

All products are carefully inspected prior to shipment, and we ask that you inspect your pieces upon receipt. However, if a defect is discovered. Please contact our Calabasas store at (818) 223-9600 or contact@french.us for assistance.

Questions

For any questions you may have, please call our Calabasas store at 1-917-428-0040 or  shop@french.us, or stop in at one of our stores and we'll be happy to help. Our store hours are 10am - 6pm Monday to Friday, 9am - 6pm Saturday, and 11am - 4pm Sunday.