Returns and Exchange Policy:
We will accept returns and exchanges of non-furniture items if:
- Non-furniture items are returned within 14 days of customer receipt
- A valid proof of purchase is provided (see below)
- Non-furniture items are returned in good condition – unused and unwashed
We will accept the item for return or exchange with proof of purchase if you find the item has a manufacturer’s defect.
We are not able to accept any items for return or exchange without proof of purchase.
Items purchased as final sale cannot be returned, exchanged or repaired.
Items must be returned to the store in Calabasas, California or by mail within 14 days.
Proof of Purchase for eligible items
Proof of Purchase is required to issue an appropriate exchange, credit or refund for eligible items, as well as any taxes due to be refunded in accordance with applicable state law. We will accept the following as Proof of Purchase:
- Original Paper Receipt
- Gift Receipt
- Original Packing Slip
- Gift Packing Slip
- Email payment confirmation of purchase
Credits and Refunds Policy:
We will issue an appropriate credit or refund in one of the following ways:
- With an Original Paper Receipt, eReceipt, Original Packing Slip or credit card used at the time of purchase, the item’s purchase price will be refunded in the Original Form of Tender.
- With a Gift Receipt or Gift Packing Slip, the item’s purchase price will be refunded by a gift card.
- We will not accept the refund if you cancel the cooking class 48 hours prior to the class.
Furniture and Rug Return and Exchange Policy:
We take great pride in the quality and craftsmanship of the furniture and rugs we carry at FRENCH in details of design, materials, and construction. We highly encourage you to check all the items upon delivery. If you have a concern or believe there is a quality issue, as we don’t accept the exchange, we will happy to work with you to correct it with the following policy below:
- Payment has to be made in full for the item with Proof of Purchase (See ‘Return and Exchange Policy’)
Custom Furniture, Custom Rugs, and Personalization
The special-order items are made to your individual specification: therefore, we cannot accept returns or exchanges.
For any custom or personalization orders, payment of the full amount of the purchase price is required at time of purchase: all those items cannot be returned, exchanged or canceled at any time and are nonrefundable.